Frequently asked questions
Short answers about how our reservations work.
Frequently asked questions
Is it a real reservation?
Yes. We book a real room in your name at the hotel through our wholesale accommodation partner, on a rate with free cancellation.
Do I pay the hotel?
No. You pay OnwardHotel for arranging and holding the reservation. The room is cancelled before any charge applies.
How long is the reservation held?
The reservation is held for 48 hours. You can extend it once, free, up to 14 days after booking (or shortly before the hotel's free-cancellation deadline, whichever comes first). After that it is cancelled free of charge.
Can the embassy verify it?
Consulates can contact the hotel with the booking reference and your name while the reservation is held.
How fast do I get it?
Usually within a minute: the booking reference is shown on screen and the voucher is emailed to you.
What if the hotel can't find my booking?
You get a full refund, as described in our refund policy.
Will I get the visa?
Visa decisions are made only by the authorities. A hotel booking is one supporting document among several.
How does Unlimited work?
For $29 a month you can create reservations whenever you need them (up to 5 a day, 5 active at once). Cancel anytime; it stays active until the end of the paid month.
Can I change the dates or the name?
Make a new reservation with the new details and release the old one from your account. With Unlimited, every new reservation is included.